Email: customersupport@thegracemedia.com
Telephone: 020 3478 1906
Support Availability:
– Email – 24 hours (replies within 24 hours)
– Telephone and Live Help – 08:00-00:00 GMT/BST
Due to the ongoing COVID-19 global pandemic, we have had to make a small change to our customer service and the telephone support might be limited. We are doing this to ensure the health and safety of our staff, whilst making sure we continue to provide the support you need.
You can still contact us via chat and email 24/7, but please be aware it may take a little longer than usual to receive a reply.
Please state your name and the email address with which you are registered to Jackpot Mobile when contacting via Live help or telephone. Always send emails from the address registered on Your casino account as we will not be able to respond if you send from any other email address. Please remember that email communications may not be secure so DO NOT include your password or your full credit card number in any email you send.
Jackpot Mobile,
Grace Media Limited,
61 Mosley Street, Manchester, England, M2 3HZ
